DID YOU KNOW KIEHL’S PIONEERED TODAY’S CUSTOMER SERVICE INDUSTRY 92 YEARS AGO?
The company behind sampling continues to revolutionize the industry.
In our modern society, there are many experiences and things we take for granted in our hectic, daily lives that were birthed from the advancement of quiet pioneers in New York City history.
Did you know?
In 1633, the first public brewery in America was established by Peter Minuit at the Market (“Marckvelt�?) field in Lower Manhattan.
The New York Post, established in 1803 by Alexander Hamilton, is the oldest running newspaper in the United States.
In 1894, the first motion picture was shown by Thomas Edison on Broadway.
Similarly, it is unknown to many that Kiehl’s, the 161-year-old skincare purveyor, holds a unique position as an early pioneer in customer service — which has not only been studied by Harvard Business School, but also has inspired the service models seen in some of today’s Fortune 500 companies. In today’s consumer culture, when purchasing skincare products, 76.8% of female consumers wish they had access to more expert advice and more samples
Give Kiehl’s 5 minutes to change your skin!
In Singapore, Kiehl’s “Try Before You Buy�? campaign begins in August 2013. We welcome everyone to book in for a consultation with one of our highly trained Kiehl’s Customer Representatives to address your individual skin concerns, and create a personally devised skin care regime to suit these needs.
In addition, our Kiehl’s Customer Representatives would be happy to offer you a follow up appointment to ensure the products selected continue to be most beneficial for you, given that lifestyle & physiological changes may be influencing and changing your skin periodically.
Serving a quality product through a strident commitment to each customer is a cornerstone of the Kiehl’s tradition. The people who comprise our extended family are committed to upholding our standards of excellence and quality, espoused and preserved for over 160 years.
In every Kiehl’s location, our Customer Representatives take time to address the individual needs of our patrons. When you visit a Kiehl’s store or counter anywhere in the world, you should expect to receive a personalised skin and hair care consultation, complete with appropriate product recommendations. This personalised service is extended throughout signature sampling program in which you, our customer, are welcomed to try a formulation before you buy it. In this manner, you are assured of the product efficacy, as well as it compatibility with a value to your own skin and hair – before you make a purchase.
HOW IT WORKS
1. Redeem your 5-minute consultation and 5 free samples from this
link: Click below picture
2. Flash the confirmation page at any Kiehl’s store to receive a 5- minute consultation by a Kiehl’s Customer Representative.
3. The KCR will determine your skin needs and answers any (KCR)
queries you may have.
4. Enjoy 5 free samples most appropriate to your needs
My thoughts on this campaign:
I personally love Kiehl’s products and the generous samples the SA always give to me when I purchased some products. The sample size is enough for few days supply so I can determine whether the product is suitable for my skin.
So ladies, don’t forget to click on the link on the picture above, and get some Kiehl’s sample 🙂
Disclaimer: The content in this post is extracted from Kiehl’s Press Kit provided by the PR representative.